Frequently Asked Questions
We've compiled the answers to your frequently asked questions. Contact us for more!
We produce standard and special cutting tools for milling, drilling, turning, cutting and grooving operations.
Our tools are manufactured from high-strength, high-hardness special steels and coated carbide tips. Our priority in production is to use materials that comply with ISO standards.
Although it varies on a project basis, minimum quantity information is provided to you after technical verification in special tool production.
Our products can be produced with an accuracy of up to ±0.01 mm for applications requiring high precision.
You can access our products through the digital catalog. For products not listed in the catalog, please feel free to contact us via email. We will be happy to assist you.
Full compatibility with CNC lathes, CNC milling machines, vertical machining centers, and universal machines is ensured. Compatibility is detailed in our technical catalogs.
While standard tools are produced with ready-made molds, special tools are designed according to the customer's processing needs and part geometry.
Cutting speed varies depending on the tool type and the type of material being machined. Recommended cutting and feed rates are shared with each product.
Yes, our products use coatings that increase wear resistance, such as TiN, TiAlN, AlCrN.
Tool life varies depending on machining conditions, coolant, material being machined, and usage. Proper use ensures long-lasting performance.
Shipping and Other Processes Questions Asked
Delivery time for in-stock products is 2–3 business days. For custom production, delivery time varies depending on project details; on average, it's between 5-7 business week.
Yes. We ship products to many countries, primarily Europe. Our export processes are managed through a corporate infrastructure.
Yes, we handle shipping processes through contracted logistics companies, depending on your preference. Alternatively, you can organize your own shipping process.
Changes can be made for in-stock products before they are shipped, and for special production orders before they are taken into production.
You can contact us via email regarding the quotation. We will be happy to assist you.
Returns are possible within 7 days for standard products. Returns for custom-made suits are only accepted due to manufacturing defects.
Yes. Special pricing and payment options are available for project-based and quantity-based bulk purchases.
Absolutely. We offer technical support from product selection to usage. Our engineering team provides direct support.
Billing Process:
- Once your order is confirmed, an invoice will be issued including product/service details, pricing, and payment terms.
- Payments can be made via [bank transfer, credit card, etc.].
- After payment confirmation, we proceed with shipping or service delivery.
Warranty Process:
- In case of any issue, please contact us via email or phone; our team will guide you through the return or repair process.
- The warranty does not cover damage caused by misuse or unauthorized modifications.
Please feel free to reach out if you need more information or specific terms.